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Frequently Asked Questions

  • Does the 988 Lifeline accept calls for substance abuse emergencies?
    Yes. The 988 Lifeline is available to answer calls, texts, and chats from anyone who needs support for a suicidal, mental health and/or substance use crisis.
  • Does the 1-800-273-8255 number still work?
    Yes. 988 is built off of the 10-digit number. Using either number will get people to the same services. In the end, 988 is an easier-to-remember way to access a strengthened and expanded network of crisis call centers.
  • Is 988 only for people that are suicidal?
    The Lifeline responds 24/7 to calls, chats or texts from anyone who needs support for suicidal, mental health, and/or substance use crisis, and connects those in need with trained crisis counselors.
  • Does calling, texting or chatting on the 988 line really help?
    Yes, the Lifeline works. Numerous studies have shown that most Lifeline callers are significantly more likely to feel less depressed, less suicidal, less overwhelmed, and more hopeful after speaking to a Lifeline crisis counselor. Almost 98% of people who call, chat or text the 988 Lifeline get the crisis support they need and do not require additional services in that moment. The 988 Lifeline crisis counselors are trained to help reduce the intensity of a situation for the person seeking help, and connect them to additional local resources, as needed, to support their wellbeing.
  • Is the 988 Lifeline really free?
    People using the 988 Lifeline are not required to provide any payment or insurance information to receive support. However, standard data rates from telecommunication mobile carriers may apply to those who text to the 988 Lifeline. If monetary assistance is needed for communications needs due to data rates, please see www.fcc.gov/lifeline-consumers for more information.
  • Does the 988 Lifeline accept calls for substance abuse emergencies?
    Yes. The 988 Lifeline is available to answer calls, texts, and chats from anyone who needs support for a suicidal, mental health and/or substance use crisis.
  • Does the 1-800-273-8255 number still work?
    Yes. 988 is built off of the 10-digit number. Using either number will get people to the same services. In the end, 988 is an easier-to-remember way to access a strengthened and expanded network of crisis call centers.
  • Is 988 only for people that are suicidal?
    The Lifeline responds 24/7 to calls, chats or texts from anyone who needs support for suicidal, mental health, and/or substance use crisis, and connects those in need with trained crisis counselors.
  • Does calling, texting or chatting on the 988 line really help?
    Yes, the Lifeline works. Numerous studies have shown that most Lifeline callers are significantly more likely to feel less depressed, less suicidal, less overwhelmed, and more hopeful after speaking to a Lifeline crisis counselor. Almost 98% of people who call, chat or text the 988 Lifeline get the crisis support they need and do not require additional services in that moment. The 988 Lifeline crisis counselors are trained to help reduce the intensity of a situation for the person seeking help, and connect them to additional local resources, as needed, to support their wellbeing.
  • Is the 988 Lifeline really free?
    People using the 988 Lifeline are not required to provide any payment or insurance information to receive support. However, standard data rates from telecommunication mobile carriers may apply to those who text to the 988 Lifeline. If monetary assistance is needed for communications needs due to data rates, please see www.fcc.gov/lifeline-consumers for more information.

988 Lifeline

Prevention Intervention

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